Privacy Policy

Effective date: September 13, 2025

This Privacy Policy describes how we collect, use, and protect your information when you use our mobile application and related services ("the Service"). Your privacy is important to us and we are committed to safeguarding your personal data in accordance with applicable data protection laws and Google Play/Apple App Store requirements.

1. Information We Collect

  • Personal Information: We may collect your name, registration number, email address, and other information required for student authentication and registration.
  • Device Information: We collect device type (Android, iOS, Web), device identifiers, and IP address for security and session management.
  • Usage Data: We collect information about how you use the Service, such as login activity, registration status, and device usage analytics.

2. How We Use Your Information

  • To provide and maintain the Service, including authentication and registration features.
  • To ensure the security of your account and prevent unauthorized access.
  • To improve our Service and user experience through analytics and feedback.
  • To comply with legal obligations and institutional requirements.

3. Data Sharing and Disclosure

  • We do not sell or rent your personal information to third parties.
  • Your data may be shared with authorized university personnel for academic and administrative purposes only.
  • We may disclose information if required by law or to protect the rights and safety of users and the institution.

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights

  • You may request access to, correction, or deletion of your personal information by contacting university support.
  • You may opt out of non-essential data collection where applicable.

6. Children’s Privacy

Our Service is intended for university students and is not directed at children under 16. We do not knowingly collect information from children under 16.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact the university support team at helpdesk@staff.msu.ac.zw.